B2B AFTER-SALES ROUTING

Warranty and RMA Support for Business Partners

Start with the sales channel, product identity and issue evidence so the applicable dealer, project or supply terms can be reviewed correctly.

Start a Service Request

START WITH THE RIGHT ROUTE

Who should handle the first review?

Purchased through a dealer

Contact the original dealer first. Local coverage and service procedures may be set by that dealer and country policy.

Direct batch supply

Reference the order, batch, delivery date and affected quantity so the agreed batch-supply terms can be reviewed.

OEM or commercial project

Use the project reference and named configuration to route the issue to the relevant technical and commercial teams.

SERVICE EVIDENCE

Prepare a complete issue record.

Product identity

Model, serial number, batch or order reference.

Purchase route

Dealer, distributor, direct order or project.

Issue evidence

Clear photos, video, symptoms and operating context.

Safety status

Stop use if safety is in doubt and state whether the product is isolated.

REVIEW WORKFLOW

A traceable path from report to resolution.

01
Intake
Confirm product and purchase route.
02
Evidence review
Review symptoms, media and operating context.
03
Term check
Identify applicable seller, country and agreement.
04
Handling plan
Define replacement, return, inspection or other agreed action.

For international batch supply, handling may rely on replacement-unit support rather than local factory repair. Issues reported within one week of receipt are reviewed against the agreed sales terms. No replacement or warranty outcome is automatic until the case and applicable agreement are checked.

READY TO OPEN A CASE?

Submit the product record and issue evidence.

Start Service Request Register a Product